They have me run speed test which always looks great on their side. Everytime I call it takes at a minimum of 1 hour on the call. Some of them are knowledgeable regarding IT issues but some of them know far less about IT than I do. They are very nice and polite but every one of them tell you something completely different and it usually contradicts what the previous tech told me. The technical department is reading from a script. The service is so slow and keeps disconnecting. Finally got it installed and the **bleep** began within 2 weeks. I explained I could not take another day off work! Told me to call him when I had a date that he could try to do the install. I had rec a text message to confirm the install the night before !!!!!! He stated he had been sick and the doctor would not release him back to work until the next day and that he could install the following AM. The date of the scheduled install her called me at 10 AM and told me that he could not come. I took a day off work and he was going to intall between 8-12 earlier in December. ![]() The install finally occured on 12/8/18 after a couple of rescheduling issues on the installers part. ![]() I was using Dish Network for sat internet and it was so much better than what I have now. He also downgraded hughes net salesman and talked me into cancelling the VoIp.I guess that is the only positive thing he did do! Thank goodness I did cancel that service that day because I wish he had told me to cancel my HN service all together. The installer did not want to be here and did not do what I was told that he would do while on site. I was lied to from the beginning back on 11/23/18.
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